Customer Service Representative for Wholesale Swimwear
Well established contemporary apparel company with a wide distribution- In a fast paced environment is seeking a Customer service / Sales support Manager to join our team!
Candidate must have 5 years of min. experience in the apparel industry with knowledge in apparel related software.
- Run daily reports to ensure orders are shipping in our wholesale websites and backorders.
- Process sales orders, changes, extensions & substitutions etc.
- Review sales order for allocation, picking and shipping
- Create EDI orders for dept. store accounts
- Provide POD information and work with factors credit dept.
- Review status of sales orders weekly with Sales Associate
- Communicate with buyers and assistants regarding all extensions, refusals and shipping updates as needed.
- Interface very closely with Production department
- Track deliveries
- Answer customer Inquiries
- Pick up phone calls, answer emails, service walk-in customers, etc.
- Billing and sending invoices on a daily basis
- Familiarity with JOOR, LaShowroom, FashionGo, Shipstation is a plus.